To cancel or change any active shipment, please contact our team at hello@arta.io as soon as possible.
Please note that you may incur a charge for a late cancellation. Our cancellation policy is as follows:
ARTA Premium
Cancellation within 7 days of collection will result in a charge of 50% of the original quote amount for domestic shipments. International shipments will be charged the collection fee only.
ARTA Select
Cancellation within 72 hours of collection will result in a charge of $150.
ARTA Parcel
Cancellation within 72 hours of collection will result in a charge of $50.
ARTA cannot refund any services already rendered. Refunds will be processed 7 days after a client has requested a refund.