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The Basics: About ARTA & FAQ
Using the ARTA Dashboard
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CREDIT CARD & INVOICE PAYMENTS
CURRENCIES & FOREIGN TRANSACTIONS
Integrating with ARTA
Booked Shipments
Logistics Services
TRANSIT INSURANCE
PACKING AND CRATING
DELIVERY & INSTALLATION SERVICES
DEDICATED TRANSPORT
PROJECT MANAGEMENT
International Shipments
Data, Compliance & Account Management
Managing Your Data
General Data Protection Regulation (GDPR)
Staying Compliant
Account Support/Settings
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Help Center
Logistics Services
The Basics: About ARTA & FAQ
Using the ARTA Dashboard
Payments
General
CREDIT CARD & INVOICE PAYMENTS
CURRENCIES & FOREIGN TRANSACTIONS
Integrating with ARTA
Booked Shipments
Logistics Services
TRANSIT INSURANCE
PACKING AND CRATING
DELIVERY & INSTALLATION SERVICES
DEDICATED TRANSPORT
PROJECT MANAGEMENT
International Shipments
Data, Compliance & Account Management
Managing Your Data
General Data Protection Regulation (GDPR)
Staying Compliant
Account Support/Settings
Logistics Services
Answers related to our services, including Insurance, Packing & Crating, Transit Options, and More
What is a "Double Blind" shipment?
What is the difference between ARTA Parcel, ARTA Select, and ARTA Premium?
TRANSIT INSURANCE
How do I book insurance? How can I tell if insurance is included?
Can I add transit insurance now that the work has been collected?
Will you automatically do a condition report at collection and/or delivery?
How do I request a copy of the Insurance Certificate?
How do I file an insurance claim?
See more
PACKING AND CRATING
What is the maximum size for shipping via Parcel or Freight?
I am not sure what packaging is needed - can you provide a recommendation?
What if my piece is already packed?
Do I need a crate to ship?
If my work needs to be crated, will the shipper bring the crate to the collection location?
Can you provide quotes only for packing and crating (no transport required)?
See more
DELIVERY & INSTALLATION SERVICES
ARTA Self Ship
What is inside delivery? What is room of choice?
Why is a signature required?
Is installation and/or assembly included?
What is included in Installation?
Will you bring the hardware for installation?
Do you bring ladders for installation?
Can you fabricate a cleat or spacer?
Can the handlers delivering my shipment assist with moving other works on site?
My building requires a COI (Certificate of Insurance). Have you sent one?
See more
DEDICATED TRANSPORT
Can a courier ride along on a fine art shuttle?
What is a dedicated vehicle?
PROJECT MANAGEMENT
What if I have too many items to add individually to the request form?
Can you quote on projects with more than two locations?
Can you help with my charity or benefit auction logistics?
