Arta provides a tracking site for every booked shipment that updates automatically as the shipment progresses to delivery. There will be a link in every status update email you receive from Arta to this tracking page. You do not need to be logged in to view tracking information.

Some clients integrate our technology to bring tracking information and updates right into their sites. Contact the seller to be provided with your tracking information.

See our estimated delivery timelines.

If the tracking information is not up to date or you have concerns about your shipment, please contact us.

Contact the seller first to find out the ideal way to book delivery and insurance. There will be one unique checkout per customer, so we want to make sure you get the right link.

If you are booking directly with Arta, we will provide our website’s link. You do not need to log in to book, or track your shipment. Arta requires payment up front. We accept payment via credit card only.

Read more about payments.

International shipments must be cleared by customs before they can be delivered. The carrier will contact you before or at the time the package(s) arrive in your country to collect any applicable duties and taxes.

• No action is required by the recipient until the packages arrive in the importing country, Arta will provide all the data needed to export the shipment.
• Phone numbers are required to be local to the importing country. If the contact information on your shipment does not meet this requirement, you can reply to any Arta email or contact us to update it.
• When the shipment arrives, you may be contacted by the local customs authority or carrier to provide additional necessary documents. Documents are typically your identification, or proof of payment for the objects.
• Customs will then asses the duties and taxes owed and options for payment. Failure to promptly pay will result in the package being returned and you will be responsible for any related charges to return then reship the package.

Read more about customs and how to prepare.