In order to book services with Arta, we require payment upfront. Please read below for information on how we accept payment and receipt requests. If you have concerns or questions about submitting payment, please contact us.

Purchases are not able to be collected until payment is received by the seller. Please note ACH, wire or checks may require additional time to clear, and collection will not be scheduled until the object(s) are ready for release.

Payment options

Arta accepts payment via major credit cards. Transactions are powered by Stripe. Once payment is processed, you will receive a receipt. If you do not receive a receipt, contact us and we will provide one.

At this time we do not provide invoices or accept payment via check, wire or bank transfer.

Failed payments

If your payment fails, you will be notified during checkout. Your shipment will not be booked.

Please double check the credit card information is correct and try again. Make sure your bank is not blocking the payment.

If you continue to have issues, please contact us and be prepared to provide your credit card information over the phone.

Receipts

Once payment is processed, you will receive an email receipt to the email address provided during checkout.

The email will be from Arta noreply@em.arta.io, please check your spam folder if you do not see it.

If you do not receive a receipt, contact us and we will provide one.

Refunds

If you would like to cancel your shipment or require a refund for any other reason, please contact us before taking any action with your credit card.

Refunds will be processed as soon as requested and take 7-10 days to reflect on your credit card statement.