International shipments must be cleared by customs before they can be delivered. Here’s what you need to know about the process:

• Import duties & taxes and paperwork requirements are assessed by the importing country upon arrival using information provided by the exporter. No action is required by the recipient until the packages arrive in the importing country.
• Phone numbers are required to be local to the importing country. If the contact information on your shipment does not meet this requirement, you can reply to any Arta email or contact us to update it.
• When the shipment arrives, you may be contacted by the local customs authority or carrier to provide additional necessary documents. Documents are typically your identification, or proof of payment for the objects.
• Customs will then asses the duties and taxes owed and options for payment. Failure to promptly pay will result in the package being returned and you will be responsible for any related charges to return and then reship the package.