Coverage

Shipping Protection covers the object from the moment Arta takes possession through delivery, including any on-site services. We cover restoration and repair, not just claims for total loss, intending to preserve one of a kind items.

Shipping Protection is an additional service, and will be explicitly included or excluded. It must be booked with the shipment and cannot be added after collection.

Shipping Protection coverage is for the sum of the object values provided by the seller and does not include coverage for duties and taxes paid to customs.

Claims

In the rare and unfortunate instance that a claim needs to be filed, Arta aims to make the process as easy and efficient as possible. If your shipment is damaged or lost in transit, file a claim at claims.arta.io.

Claims should be reported as soon as possible, and in any event, within seven (7) days of delivery. Claims submitted after this time are subject to review.

Do not discard of the object or packaging until Arta has coordinated repair, appraisal or disposal.

The claims.arta.io submission form will ask for

• An Arta shipment shortcode (example: ARTA-12345) to identify your shipment
• Contact information for additional questions and to coordinate payouts
• A description of the situation
• Banking information for payouts, if approved
• Images of damage if applicable

You will be prompted to create an account with Arta to receive updates on your claim. You can log in to see the most recent claim status. If anything is needed to process your claim, Arta will email you requesting information or documents. You will need to log in to complete the Task.

Watch a video tutorial of the claim process.

Lost shipment investigations can take 30 days. After the completion of the investigation the shipment will be deemed lost or, if found, delivery will be completed.

Claims can take 4 to 8 weeks to resolve. During this time there will be investigation, documentation, possibly restoration or disposal, and payout processing.