Coverage

Shipping Protection covers the object from the moment Arta takes possession through delivery, including any on site services. Arta’s protection product covers restoration and repair, not just claims for total loss, intending to preserve one of a kind items.

Shipping Protection is an additional service, and will be explicitly included or excluded. Shipping Protection must be booked with the shipment, and cannot be added after collection.

Shipping Protection coverage is for the sum of the object values provided by the seller. Shipping Protection does not include coverage for duties and taxes paid to customs.

Claims

In the rare and unfortunate instance that a claim needs to be filed, Arta aims to make the process as easy and efficient as possible. We have a dedicated insurance contact, available at claims@arta.io, who will assist you with the entirety of the claim resolution.

Claims should be filed for damage or other conditions, loss or non-delivery. Claims should be reported as soon as possible, and in any event, within seven (7) days of delivery. Claims submitted after this time are subject to review.

When submitting a claim, include:

• 3-5 clear in-focus images of the entire object and the condition
• 2-3 images of the packaging (interior and exterior)
• A description of the issue
• Arta shortcode, seller reference or tracking number

Do not discard of the object or packaging until Arta has coordinated repair, appraisal or disposal.

Shipping Protection can also cover total loss in the cases of non-delivery. Lost shipment investigations can take 30 days. After the completion of the investigation the shipment will be deemed lost or, if found, delivery will be completed.

Claims can take 4 to 8 weeks to resolve. During this time there will be investigation, documentation, possibly restoration or disposal, and payout processing.